Shipping Policy & Delivery Rates


Shipping Policy

Express shipping is our standing method of delivery. Our products are shipped directly from our warehouse located on the Gold Coast, Australia.Our orders are dispatched within 3 business days (with the exception of pre-orders). We do not however dispatch over weekends or scheduled Queensland/Australian public holidays.

Please note:- if you have chosen a monogram for your Tiaa laptop sleeve an additional 3 days needs to o be added to the handling time. Orders will not be refunded for packages that are not accepted by the customer or recipient. iSHTA is not responsible for lost or stolen packages that are confirmed delivered by tracking and the customer is responsible for any loss or damage of these items. Please use the contact iSHTA should you have any queries regarding your order.

Please note – Shipping to PO Boxes will only be accepted within Australia. International orders must supply an address; deliveries to PO Boxes will not be accepted as a signature is required.

Once orders have been dispatched we are unable to re-direct.

Shipping Rates & Delivery Rates

Express shipping as our standard shipping method. All delivery time frames listed are from dispatch date.

Import duties and taxes are not included in the item price or shipping cost, and are the responsibility of the customer.

Free shipping for all purchases over $250

(Australia, New Zealand & USA)

Domestic & International

Domestic Shipping , A flat rate of $10.00 AUD , Please allow 1-3 business days

International Shipping A courier service will be used for all international shipping.We have options of either standard or priority shipping based on your location.

Please Note: A phone number must be supplied at checkout for all International orders. Our courier service will not accept our order until this is supplied.Please note all shipping costs are based on country zone and weight (unless otherwise stated)

Shipping Available

New Zealand , Rate based on weight , Please allow 1-3 business days (Express) , 4 – 7 business days (Standard)

USA, Canada & Mexico Rate based on weight Please allow 2-7 business days (Express only)

Europe Rate based on weight , Please allow 3-7 business days (Express) , 8 – 15 business days (Standard)

All other destinations Rate based on weight , Please allow 3-15 business days (Express only)

NOTE: Please see checkout for further costings

Apologies but we are unable to ship to the following countries:-

Russia, Ukraine and Saudi Arabia

By placing an order with iSHTA for international shipping, the customer agrees to pay all taxes, fees and customs duties when their parcel arrives in the specified country.

Parcels being processed through customs may take extra time to arrive, so please allow for this when estimating delivery time.

Note iSHTA is not responsible for the above or any other additional costs that may be incurred.